Shipping And Returns
Local Delivery & Collection
Free local delivery with minimum $100 purchase. Delivery will be made within 24 hours unless otherwise stated, orders received after 6pm will be processed on the following day.
Maximum 10 local delivery locations in one order – free delivery fee entitlement based on average $100 purchase for every location.
Click & Collect service is available at TANGS at Tang Plaza, Click & Collect Counter L3 or TANGS VivoCity, Customer Service Counter L1. Please present your Order Confirmation Receipt to collect your merchandise.
Return & Exchange
We accept exchange, returns or refund within 30 days of purchase except TANGS Gift Card, Food (seasonal), Hamper, Pre-order, Workshop and Services. Merchandise must be in original condition and packaging together with the Order Confirmation Receipt.
Local purchases can only be returned at our TANGS at Tang Plaza, Click & Collect Counter L3 or TANGS VivoCity, Customer Service Counter L1. We do not accept any local returns through mail.
Refund credit will be in the form of TANGS Credit Vouchers. Customers are also required to return any free gift(s) and samples received from the purchase.For more information and overseas delivery, please refer to Delivery & Collection and Return & Exchange
Individual Mooncake Orders
A handling fee of $10 will be charged for orders that include mooncakes. A $10 fee will be charged for each additional delivery address.
Corporate Mooncake Orders
A handling fee of $10 will be charged for orders that include mooncakes. Enjoy free delivery to a single address with a minimum purchase of 10 boxes of mooncakes. A $10 fee will be charged for each additional delivery address.