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Terms and Conditions

TANGS.com (which includes the TANGS website at www.tangs.com and the TANGS App) is owned by C. K. Tang Limited (“TANGS”).

These terms and conditions (“Conditions”) governs your use of TANGS.com (which shall include all purchases of merchandise or services (“Products”) on TANGS.com) and other interactive sites including TANGS Facebook page, Twitter, Instagram and YouTube (“Interactive Sites”).

By accessing or using TANGS.com or the Interactive Sites, you are deemed to have agreed to be bound by these Conditions. If you do not agree to any part of these Conditions, please do not access or use TANGS.com or the Interactive Sites. Any continued access or use of TANGS.com or the Interactive Sites will imply that you have accepted these Conditions.

TANGS reserves the right, at any time, to revise or update these Conditions without your prior notice. These changes will take effect immediately upon posting. By continuing to use TANGS.com or the Interactive Sites following such changes, you will be deemed to have agreed to such changes.

  1. Data Protection Policy

    Please review our Data Protection Policy, which sets out our privacy policy and data protection policy in relation to your use of TANGS.com and the Interactive Sites.


  2. Your Account

    1. In accessing and/or using TANGS.com, you may be required to register an account. To register for an account, you must be 18 years old and above and shall provide us with accurate, complete and updated information as may be required upon registration.

    2. You are responsible for the security of your account information, including without limitation your username and password in relation to your account. You must take all appropriate measures (including but not limited to changing your password from time to time) to ensure the security and confidentiality of your username and password. In the event of any compromise in the security of your username and/or password, you must inform us immediately and change your password. Until such notification is received and confirmed by us and access is disabled at your request, you shall be responsible for all consequences arising from any unauthorized or fraudulent use of your account.

    3. Any violation of these Conditions may result in the termination of your account at the discretion of TANGS. For the avoidance of doubt, TANGS shall have the right to restrict, suspend or terminate your account at any time at the sole discretion of TANGS for any reason whatsoever.


  3. Merchandise Availability

    The Products featured on TANGS.com are subject to stock availability. If the Products are not available after your order has been processed online, we will inform you via email.

  4. Orders, Promotions and Samples

    1. Each order on TANGS.com (“Order”) is subject to our acceptance and confirmation. If we accept your Order, an order confirmation (“Order Confirmation”) will be sent to your email address registered with us.

    2. All our promotions and samples are subject to availability and our prevailing terms and conditions.

    3. Save for any errors, the prices of the Products displayed at the check-out are final and will be reflected in the Order Confirmation. No other prices shall be applicable to the Products.

    4. While TANGS endeavours that all prices on TANGS.com are correct, errors may occur. If TANGS discover an error in the price of a Product you have ordered, TANGS will inform you as soon as possible and give you the option of proceeding with your Order at the correct price or cancelling it. If TANGS are unable to contact you, the Order will be treated as cancelled, and you will be refunded accordingly.

    5. TANGS gift cards, gift vouchers or any promotional vouchers cannot be used to offset online purchases on TANGS.com unless stated otherwise.


  5. Cancellation of Order

    1. TANGS do not accept any cancellation or modification of Order once we have confirmed the Order. Hence, it is important that you check your order before proceeding with the payment.

    2. Notwithstanding that the Order has been accepted and confirmed, TANGS reserves the right to cancel the Order or any part thereof at any time without giving you any reasons. TANGS will inform you of any such cancellation via email and will refund you accordingly without interest.

    3. All refunds will be credited without interest into the same credit card that was used for the Order. Please note that it takes approximately 21 days for a credit return to your card to be effective.

  6. Product Information

    1. Please note that while the Products on TANGS.com are portrayed as accurately as possible, the colour and texture of the merchandise may differ depending on the accuracy of your monitor. Your monitor may not accurately depict the colour and texture of the merchandise.

    2. All material and information presented by TANGS is intended to be used for personal or informational purposes only.

    3. All Products available on TANGS.com, including any samples TANGS may provide to you, are for your personal use only. You may not sell or resell any Product you purchased or otherwise received from TANGS.


  7. Local Delivery Information

    1. Local delivery service is available for eligible residential and office addresses within Singapore, except hotels and such other locations with restricted access. TANGS reserves the right to decline any delivery to any address with restricted access or is inaccessible.

      Please refer to FAQ section on the Delivery Charge and Delivery Schedule.

    2. Save for bulky items, you may select the date and time of local delivery when making an Order. For bulky items, TANGS will notify you by email an estimated delivery date and/time for the bulky items to be delivered. There will be no delivery service on Sundays and Public Holidays or any blackout dates imposed by TANGS.

    3. TANGS endeavours to deliver within the date and time stipulated in the Order Confirmation. TANGS reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date.

    4. You are responsible for ensuring that a recipient is present to receive the delivery and to sign on TANGS' delivery note during the specified time slot. You may be charged redelivery fee at the prevailing rate for each additional delivery trip.

    5. Should there be any unavailable items in the Order, TANGS will contact you for further arrangements.

    6. There will be a re-delivery charge at the prevailing rate imposed on you in case of any changes in delivery details after the delivery has been made or attempted.


  8. International Delivery Information

    1. International delivery service is available for the countries listed in the FAQ section on International Delivery Charges. Please note that international delivery service may be unavailable for certain products.

      Please refer to FAQ section on the International Delivery Charges.

    2. Dispatch times may vary according to availability. Products to be delivered outside Singapore will be delivered by courier by TANGS’ designated logistics partner. Tracking reference number will be sent to you by email upon dispatch.

    3. The estimated delivery time taken is between 5 – 7 working days from the date of dispatch, and is subject to delay due to unforeseen circumstances. TANGS reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date.

    4. All international deliveries will be subject to the terms and conditions of delivery of TANGS’ designated logistics partner. TANGS’ designated logistics partner may impose charges for any attempts of redelivery.


  9. Payment

    1. TANGS accepts:
      • Visa
      • MasterCard
      • Amex
      • JCB
      • Unionpay

    2. Please note that mode of payment cannot be changed once you have submitted the order online.


  10. Fraud Protection Policy

    As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.


  11. Currency

    All prices stated on TANGS.com are in Singapore Dollars unless otherwise stated.


  12. Return, Exchange & Refund Policy

    1. TANGS accepts returns, exchange or refunds within 30 days of delivery, subject to TANGS’ prevailing return policy. Exchanged or returned Products must be in the original condition as when it was delivered, and must include its original vendor packaging, price tag(s), and Order Confirmation and/or invoice. TANGS reserves the right to reject any exchange or return that does not fulfil any of the above policy or for any other reason whatsoever.

    2. Where a Product is defective, not of satisfactory quality or fitness for purpose, you may return the Product for an exchange or a refund of the amount paid for the Product without interest at the absolute discretion of TANGS, subject to the applicable law.

    3. Products must be returned with any free gift(s) and/or gift card(s) received by you with respect to the returned Product.

    4. Save for Products which have been delivered outside Singapore, all returns, exchange or refunds must be made only at the Click & Collect Counter, at TANGS at Tang Plaza, Level 4, or the Customer Service Counter at TANGS VivoCity, Level 1. We do not accept mail returns or exchanges for local purchase. You are required to present the relevant Order Confirmation and/or invoice and the credit card used to place the Order, together with the Products returned.

    5. You are responsible to arrange for the return of any Products which have been delivered outside Singapore at your own costs. TANGS may at its sole discretion reimburse any costs of return of defective Products incurred by you, provided that you submit to TANGS proof of such costs incurred. All international returns shall be made to:-

      310 Orchard Road
      Level 6, TANGS at TANG Plaza
      Singapore 238864

      Attention: Customer Service

      You are required to contact TANGS at shop@tangs.com or the customer hotline +65 6737 5500 prior to any international returns.


    6. TANGS will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.

    7. All refunds will be credited without interest into the same credit card that was used for the Order. If you obtain refund for any Products for which rebates have been credited, corresponding number of rebates for the Products returned will be deducted from your account. In the event that the rebate amount in your account is insufficient to deduct the rebates, corresponding amount will be deducted from the refund amount of the Products. Please note that it takes approximately 21 days for a credit return to your card to be effective. The TANGS Member Terms & Conditions are available <HERE>  


    8. Please contact TANGS at shop@tangs.com or the customer hotline +65 6737 5500 if you have any queries about returns or exchanges. We will be happy to attend to you.


  13. Merchandise Warranties

    1. TANGS does not warrant that the quality of the Products purchased on TANGS.com will meet your needs or expectations after any form of misuse, abuse, normal wear and tear, product mishandling, misguided usage and deviation from printed instructions.

    2. Only manufacturers' warranties are provided. TANGS does not provide warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Products sold on TANGS,com, subject to the applicable law.


  14. No Warranty

    1. All content included in or made available through TANGS.com and/or the Interactive Sites, including but not limited to information, communications, software, graphics, images, videos and sounds (the "Materials") contained in TANGS.com and/or the Interactive Sites are provided on an "as is" and "as available" basis. TANGS does not warrant the accuracy, correctness, timeliness, reliability, currentness, adequacy or completeness of any Materials and expressly disclaims all warranties of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, to the fullest extent permitted by law.

    2. TANGS does not warrant that any of the Materials or that TANGS.com and/or the Interactive Sites will be provided uninterrupted, secured or free from errors or that any identified faults will be corrected; further, no warranty is given that TANGS.com, the Interactive Sites and the Materials are free from any computer virus or other malicious, destructive or corrupting code/programme.

    3. Any use of or reliance on Materials obtained through TANGS.com and/or the Interactive Sites is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through TANGS.com, the Interactive Sites or elsewhere.


  15. Intellectual Property

    1. Copyright
      All Materials, including all copyright and any other proprietary rights, are property of TANGS, its content providers and/or third party licensors. All rights are reserved. The Materials cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of TANGS. You also may not, without the permission of TANGS, insert a hyperlink to TANGS.com and/or the Interactive Sites on any other website or "mirror" any Materials on any other server or website. Without prejudice to the foregoing, you agree that the Materials contained within or available through TANGS.com and/or the Interactive Sites may not be used for commercial purposes or distributed commercially.

    2. Trade Marks
      The trademarks, service marks, trade names and logos ("Trade Marks") used or appearing on TANGS.com and/or the Interactive Sites are property of TANGS, its affiliates or third party licensors. Your access or use of TANGS.com and/or the Interactive Sites should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks without the written permission of TANGS. You may not, without TANGS’ prior written consent, use any of such Trade Marks as a hyperlink to TANGS.com, the Interactive Sites or any other website.

    3. Contributions to TANGS
      All feedback, comments, information, ideas, suggestions, documents, and/or proposals ("Contributions") given to TANGS through TANGS.com and/or the Interactive Sites shall be deemed to be non-confidential, you acknowledge and agree that:

      1. your Contributions do not contain confidential or proprietary information;
      2. TANGS is not under any obligation of confidentiality, express or implied, with respect to the Contributions, and TANGS shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide without any reference to you;
      3. TANGS shall be free to use, for any purpose, any ideas, concepts, techniques or know-how contained in such Contribution, and any use, adaptation, modification, reproduction or distribution of the Contributions shall be property of TANGS without any obligation to you; and
      4. you are not entitled to any compensation or reimbursement of any kind from TANGS under any circumstances;
      5. you shall not submit any information and/or other materials which are or may be offensive, abusive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other country.


  16. Exclusion of Liability

    1. In no event shall TANGS be liable to you or any person for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you of any kind, based upon a claim by a third party grounded in tort (including negligence), strict liability, breach of contract, breach of warranty or otherwise, as a result of or in connection with the use of TANGS.com and/or the sale of the Products at TANGS.com, even if TANGS have been advised on the possibility of such damages, subject to the applicable law.

    2. For the avoidance of doubt, TANGS shall in no event be liable for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you arising from or in connection with:

      1. any access, use or the inability to access or use TANGS.com and/or the Interactive Sites, or reliance on the Materials and/or any information contained in TANGS.com and/or the Interactive Sites;
      2. any unauthorized use of or access to your account;
      3. any mishandling and/or abuse of Product by you or other persons;
      4. use of Product by you or other persons in any manner, whether foreseeable or otherwise. The customer assumes all risks associated with product usage and storage upon delivery;
      5. any delay in delivery or cancellation of Order or refund;
      6. any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus;
      7. any use of or access to any other website linked to TANGS.com and/or the Interactive Sites, even if TANGS or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement of such websites and such websites should only be used or accessed at the site user's own risks. In no circumstances shall TANGS be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on the websites to which TANGS.com and/or the Interactive Sites are linked;
      8. any exercise of rights by TANGS under these Conditions, the Data Protection Policy and any other rights provided by law.

    3. This exclusion clause shall take effect to the fullest extent permitted by Singapore law.

    4. Without prejudice to Clauses 16.1, 16.2 and 16.3, TANGS's aggregate liability to you shall be limited to the purchase price of the Product paid by you.


  17. Indemnity

    You agree to indemnify and hold each of the TANGS, its subsidiaries and affiliates and their respective directors, officers, employees, suppliers, vendors, licensors, agents and any third party content providers harmless from any claims, demands, losses, damages or expenses (including legal fees), arising from, relating to and/or in connection with (a) your use of, or access or connection to TANGS.com and/or the Interactive Sites and/or the Material therein; and/or (b) your breach of any of these Conditions; (c) your violation of any law or the rights of a third party, including intellectual property infringement pertaining to any content which you post or transmit on or via TANGS.com and/or the Interactive Sites.


  18. Reserved Rights

    1. TANGS reserves all rights to deny or restrict access by any person to TANGS.com and/or the Interactive Sites, or to block access from a particular Internet address to TANGS.com and/or the Interactive Sites, at any time, for any reason whatsoever and without ascribing any reasons whatsoever.

    2. TANGS reserves the right to change, revise or modify any part of TANGS.com and/or the Interactive Sites at any time at its sole discretion without notice.


  19. General Terms

    1. Your access and/or use of TANGS.com and/or the Interactive Sites are subject to these Conditions. These Conditions shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore.

    2. No delay or failure by TANGS to take any action or to enforce or exercise any of its rights in these Conditions will operate as a waiver of such rights by TANGS, nor will such failure or delay in any way prejudice or affect TANGS' rights at any time thereafter to act strictly in accordance with our rights in these Conditions.

    3. Any Conditions, or any part thereof, which is declared or adjudged to be illegal, invalid, prohibited or unenforceable under any applicable law in any jurisdiction shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability without invalidating, vitiating or rendering unenforceable, the remaining Conditions, and any such illegality, invalidity, prohibition or unenforceability in any jurisdiction shall not invalidate, vitiate or render unenforceable any such Conditions in any other jurisdiction.

    4. These Conditions and any rights, obligations and licenses granted therein may not be assigned or transferred by you, but may be assigned or transferred by TANGS without restriction.

    5. These Conditions are for the benefit of TANGS and its directors, officers, employees, affiliates, suppliers, vendors, licensors, agents and any third party content providers to TANGS.com and/or the Interactive Sites. Each of these entities shall have the right to assert and enforce any of these provisions against you. Save as aforesaid, a person (including any user) who is not a party to this Agreement has no right to enforce any of these Conditions under the Contracts (Rights of Third Parties) Act (Cap 53B).

    6. The reference to a person, in this clause includes any individual, company, corporation, firm, partnership, joint venture, association, organization, trust, state or agency of a state (in each case, whether or not having separate legal personality). You fully agree that, except as otherwise expressly.


1 November 2015
C.K. Tang Limited
Singapore